Page 9 - BPCL Journeys-Give It Up Special

LPG NEWS

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VÉxÉÒÇVÉ

H
on’ble Minister of State (I/C)
Petroleum & Natural Gas,
Dharmendra Pradhan in a programme
held in New Delhi, launched ‘1906’
- round-the-clock LPG Emergency
Helpline for enhanced customer safety
and convenience.
The number - ‘1906’ is a call-centre
based service, available pan-India to
all LPG customers of the three public
sector Oil Marketing Companies
(OMCs).
The offers in
vernacular languages - Marathi;
Gujarati; Bengali; Oriya; Assamese;
Tamil; Telugu; Kannada; and
Malayalam- apart from Hindi and
English, to ensure that the callers
are comfortable in registering their
grievances.
The Call center is also equipped with a
setup for outbound calls for contacting

mechanics / distributors and oil
company officials. Though customers
can access the ESC only through voice
calls, the call centre is equipped with
a web-based application for logging
and viewing complaints. The portal
houses an exhaustive data on the
contact details of all LPG distributors,
emergency service mechanics, and
field officers, across the OMCs.
The LPG area in-charges of the three
OMCs have been provided access
to the portal to constantly monitor
call logs, and update contact details
of mechanic field
on a regular basis. He also urged oil
marketing companies to make the
helpline number 1906 toll-free.
He also mentioned that a host of
other such initiatives for customer
convenience would be offered and that
the year 2016 would be celebrated as
the ‘Year of the LPG consumer.’

Hon’ble MoS launches ‘1906’
24x7 LPG Emergency Helpline
The number - ‘1906’ is a
call-centre based service,
available pan-India to
all LPG customers of the
three public sector Oil
Marketing Companies.

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